Frequently Asked Questions
How do I purchase membership to Dylan Scott Pierce online videos?
1) Up in the top right hand corner of each page, you will see a "Join" button.
2) Click on the "Join" button.You will now see a "Choose Plan" button beside the plan of your choice.
3) Click "Choose Plan".
4) On this page you will see a description of this plan.
5) On the left side you will enter your email address, name and choose a password.
6) Press "Continue". This page will prompt you to enter your payment information.
7) You can also enter a discount code here if you have one.
8) After entering your payment information, press "Complete" to complete your order.
How does the membership work?
After signing up using PayPal or Stripe at checkout, you will be enrolled and able to immediately begin. This is a monthly subscription that can be canceled at anytime. Using your username and password you will be able to access the content on your own schedule.
Who are these watercolor courses for?
These watercolor courses are designed for people who are serious about growing their knowledge of watercolor painting, improve the skills they have as well as those who have never experienced watercolor before! Dylan teaches how to paint detailed realistic watercolor paintings while adding creative concepts that will help to capture the message that you want to convey. With plenty of tips and exercises, beginner courses, intermediate and advanced, there is plenty to continue expanding your skills.
Will I have access to all of the videos?
Yes, You will have unlimited, full access to all content.
Is the reference photo available?
Yes, On the "Video Library" page, select the thumbnail of your choice, on the content page of your selected course, scroll down to the bottom of the page, you will see an "About" tab and next to it, a "Resource" tab, it will be under the "Resource" tab (to the left of Dylan's photo).
What about supplies?
We recommend using Dylan's color palette as the pigments are set up and arranged in a specific order to use complementary colors to create beautiful watercolor paintings. Many hours and cost went into testing many pigments and brands to achieve perfect compliments along with superb lightfastness. Most of Dylan's pigments are also transparent colors for that beautiful translucent look. Dylan recommends 640 gsm cold press watercolor paper for most of his paintings as he uses a lot of water, he sometimes uses 300 gsm for Plein air or quick studies. These must be single sheets and not blocks as the quality of the paper is very important. Please refer to his videos under "Before You Begin- Recommended Materials". On each of the class videos you will find the supply list.
Will new videos be added?
Yes, we are committed to adding new videos on a regular basis.
Are the videos live or pre-recorded?
The courses are pre-recorded, they are available any time, you will be able to replay anything you need to. It's a video library of exercises, tips and courses that you can view on your own schedule.
BILLING AND ACCOUNT QUESTIONS
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
What do I do if I have forgotten my password.
On the menu bar at the top, click on the "Member sign in". Click on the "Reset Password" option below the sign in form to reset your password. If this doesn’t work contact Sandy at sandyj@dylanpierce.com
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
When I log in it says that my email is already in use, what do I do!
When you visit the site, you have two options "Member sign in" and "Join", make sure you go to the "member sign in" if you are already a member.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How Someone Purchases a Gift Card
The person purchasing the gift card can do so on the checkout page.
1) From the homepage click "Join".
2) Choose the desired Plan.
3) Click the "Buy as gift" link.
4) enter your email and choose the purchase amount.
You can either choose a suggested amount you set, or type in their own amount.
After purchasing the gift card, a redemption code is then instantly generated for the purchaser to send to the gift recipient. A copy of this code, along with a receipt, is sent to the buyer via email. It is highly recommended that the buyer keeps the code and saves it for safekeeping.
The buyer can then either forward the email to the person they’re gifting (the recipient), or instantly print the code and give it to them personally.
After a lot of research and testing, we concluded that the safest and surest way for the gift card to reach the intended recipient is to make the gift buyer responsible for getting the redemption code to its final destination themselves.
This way we can avoid possible technical issues or human errors that lead to the gift cards never reaching the recipient.
Most common issues include wrongly inputted email addresses, bounced emails or those that end up in the spam folder.
How Someone Redeems a Gift Card
The gift recipient (who’s now very excited about their gift!) will use the redemption code that was sent to them to redeem their gift on our VOD service.
They can redeem it from the link in the email, or on your website checkout page.
They will be asked to create an account to get started, then they can pick the subscription plan they want to apply the gift card to.
Unused balance on the gift card will be applied towards their future purchases automatically. If they use the gift card for a subscription plan, a credit card will be required and will only be charged when their gift card balance runs out.
If the person redeeming the gift card is an existing user of yours, they can redeem their gift card in their account under the billing tab and apply it to their next subscription payment(s).
PLAYBACK QUESTIONS
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
Why does the Autoplay not work?
There is an "AutoPlay" control just below and to the right of the video. That needs to be selected for the autoplay to work. If that doesn't solve the problem you might try using a different browser.
Video limitations
1) Many browsers, particularly the most recent versions, automatically block videos from automatically playing, particularly ones with audio.
2) Some desktop or laptop browsers also automatically block videos from automatically playing or may automatically mute the audio.
3) Most mobile devices, including Apple iPhones, Apple iPads and many Android and Microsoft devices do not support the video autoplay feature so your video will not play automatically if a visitor is on one of these devices.
4) In some cases, even when the device and browser are compatible with autoplay, the video may not start playing immediately. Typically this is because the rest of the page assets are loading or the video file is still loading or buffering. In most cases, once enough of the page content or video clip has loaded to ensure smoother viewing, the video should begin playing.
5) In most cases, devices or browsers that do not support autoplay do not, by extension, support looping video.